The Consumer Protection Act, 1986 (CPA) is an Act that accommodates security of interests of consumers and as such makes arrangements for the foundation of consumer councils and different authorities that help in settlement of consumer questions and matters associated therewith. 

 The CPA looks to secure the interests of individual consumers by recommending explicit solutions to make good the loss or damage caused to consumers because of unreasonable practices.

Not like the law of torts which isn't arranged in India, there are sure enactments that have been figured for the security of interests of consumers. A group of establishments that are focused on the insurance of such premiums of the consumers incorporate the Sale of Goods Act, 1930, the Agricultural Produce (Grading and Marketing) Act, 1937, the Drugs and Cosmetics Act, 1940, the Indian Standards Institution (Certification Marks) Act, 1952, the Food Safety and Standards Act, 2006, the Essential Commodities Act, 1955, the lawful Metrology Act, 2009, and so forth. 

These enactments contain administrative arrangements repudiation of which, as a rule, draw in common risk. Prior, the distressed consumer had no cure yet to start the activity by method of a common suit, an extensive and costly procedure which made undue provocation the consumers. As an outcome, the expense and time included were lopsided to the remuneration asserted and conceded to the bothered consumer. 

The CPA accommodates fast and simple solutions for consumers under a three-level semi-legal redressal organization at the District, State, and National levels. The CPA has been revised every once in a while to broaden its inclusion and scope and to upgrade the forces of the redressal apparatus.

National Consumer Disputes Redressal Commission (generally known as National Commission) 

It has locale to engage protests where the estimation of products/administrations whined against and the pay if any asserted, surpasses Rs10,000,000 (Indian Rupees 10 Million). 

State Consumer Disputes Redressal Commission (usually known as State Commission) 

It has ward to engage objections where the estimation of products/services grumbled against and the remuneration, if any asserted, surpasses Rs 2,000,000 (Indian Rupees 2 Million) however not as much as Rs 10,000,000 (Indian Rupees 10 Million).

District Consumer Disputes Redressal Forum (usually known as District Forum)

It has ward to engage objections where the estimation of products/services grumbled against and the remuneration if any asserted amount is less than Rs 2,000,000 (Indian Rupees Two Million).

Remedies under the CPA

According to given facts and conditions, the redressal forums may arrange for at least one of the accompanying relief(s): 

Removal of deformities from the product; 

Substitution of the products; 

A discount of the cost paid; 

Grant of compensation for the loss or injury endured; 

Withdrawal of the risky products from being offered available to be purchased; 

Grant for satisfactory expenses to parties. 

Removal of any defect or inefficiency in service.